bj995 Privacy Policy — How We Handle Your Data

Your privacy matters to us. This policy explains what personal data bj995 collects from players in Bangladesh, why we collect it, how we protect it, and the rights you hold over your information.

SSL Encrypted No Data Selling Player Rights Respected
Last updated: January 2026. This Privacy Policy is reviewed periodically. Continued use of bj995 after any update constitutes acceptance of the revised policy.

1. Introduction

This Privacy Policy ("Policy") governs the collection, use, storage, and disclosure of personal data by bj995 ("bj995", "we", "us", "our") in connection with the operation of the bj995 online casino and sports betting platform at bj995.app. This Policy applies to all players who register an Account on bj995, to visitors who browse bj995.app without registering, and to any person who interacts with bj995 through its customer support channels.

By registering an Account on bj995, depositing funds, placing bets, or otherwise using the Platform, you acknowledge that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should not use bj995.

Scope: This Policy applies to all players accessing bj995 from Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, as well as to any player accessing the Platform from outside Bangladesh where permitted. All personal data is processed in accordance with applicable data protection principles.

Privacy at a Glance

🔒
SSL Encryption
All data transmitted between your device and bj995 is protected by SSL encryption.
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No Data Selling
bj995 never sells your personal data to third parties for marketing purposes.
📱
Minimal Collection
We only collect the data that is genuinely necessary to operate your Account and comply with legal obligations.
✏️
Right to Access
You may request a copy of all personal data bj995 holds about you at any time by contacting support.
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Right to Deletion
You may request deletion of your personal data, subject to legal retention requirements that may apply.
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Cookies Used
bj995 uses essential and analytics cookies to improve platform performance. See Section 6 for full details.

2. Data We Collect

bj995 collects personal data from players in the following categories. We collect only what is necessary for the purposes described in this Policy:

Registration Data
When you register a bj995 Account, we collect your full name, date of birth, residential address, mobile phone number, and any other information you voluntarily provide during the registration process. This data is used to verify your identity, confirm your eligibility (including age verification), and create your Account. You are required to provide accurate registration data; providing false information is a breach of our Terms & Conditions.
KYC Verification Documents
Before your first withdrawal is processed, bj995 requires KYC (Know Your Customer) documentation. This may include a copy of your National Identity Card (NID), passport, or other government-issued photo identification, as well as proof of your registered mobile number. KYC documents are used exclusively for identity and age verification, anti-money laundering compliance, and fraud prevention. KYC documents are stored securely and are not shared with third parties except as required by applicable law.
Financial and Transaction Data
bj995 records all deposits, withdrawals, bets placed, game results, and bonus transactions associated with your Account. We also record the mobile wallet identifiers (bKash numbers, Nagad numbers, Rocket numbers) used for transactions, transaction amounts in Bangladeshi Taka, and timestamps of all financial activity. This data is essential for Account management, dispute resolution, anti-money laundering compliance, and financial reporting.
Technical and Device Data
When you access bj995, we automatically collect certain technical data including your IP address, device type and model, operating system, browser type, network type (mobile data / Wi-Fi), session duration, pages visited, and actions taken on the Platform. This data is used to ensure Platform stability, detect fraudulent activity, prevent multi-account abuse, and improve the user experience for players across Bangladesh.
Communications Data
If you contact bj995 through our support channels (email, live chat), we retain a record of your communications, including the content of messages and timestamps. This data is used to respond to your enquiry, resolve disputes, and improve our support services. Communications are stored securely and reviewed only by authorised support staff.

3. How We Use Your Data

bj995 uses the personal data it collects for the following specific purposes. We do not use your data for any purpose beyond those listed here without your explicit consent:

  • 1Account creation, verification, and management — including processing your registration, verifying your identity and age, maintaining your Account balance, and recording your betting and transaction history.
  • 2Payment processing — facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and maintaining accurate records of all financial transactions for accounting and compliance purposes.
  • 3Legal compliance — fulfilling our obligations under applicable anti-money laundering regulations, KYC requirements, age verification obligations, and any other legal duties applicable to the operation of an online gaming and betting platform.
  • 4Fraud detection and security — analysing transaction patterns, device data, and Account behaviour to detect and prevent fraudulent activity, money laundering, bonus abuse, multi-account operation, and other prohibited conduct as defined in our Terms & Conditions.
  • 5Customer support — using your contact details and communication history to respond to your support requests, resolve disputes, process complaints, and provide assistance with Account issues in a timely and accurate manner.
  • 6Platform improvement — using aggregated, anonymised technical and usage data to analyse Platform performance, identify areas for improvement, and optimise the experience for all players. Individual players are not identifiable from aggregated data used for this purpose.

bj995 processes your personal data on the following legal grounds:

  • 1Contractual necessity — processing that is necessary to perform our obligations under the agreement between bj995 and you as a registered Player, including Account management, payment processing, and the provision of gaming services.
  • 2Legal obligation — processing that is required to comply with applicable laws and regulations, including anti-money laundering legislation, age verification requirements, KYC obligations, and any disclosure requirements imposed by regulatory or law enforcement authorities.
  • 3Legitimate interests — processing carried out for the legitimate interests of bj995, including fraud prevention, platform security, responsible gaming enforcement, and the general improvement of our services, provided that such interests are not overridden by your privacy rights.
  • 4Consent — where bj995 relies on your consent as the legal basis for processing (for example, for optional marketing communications), you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Third Parties

bj995 does not sell your personal data to any third party. We share personal data with third parties only in the following limited circumstances:

  • 1Payment processors — transaction data (including mobile wallet numbers and amounts) is shared with our payment processing partners (bKash, Nagad, Rocket, Upay, and card processors) solely to the extent necessary to process your deposits and withdrawals. These processors are bound by their own privacy policies and are not permitted to use your data for any purpose other than processing the specific transaction.
  • 2Game and platform technology providers — certain technical data (including session identifiers and game event data) is shared with our game software providers (such as Pragmatic Play, Evolution Gaming, and other certified providers) to the extent necessary to deliver game functionality and to support game integrity verification.
  • 3Identity verification services — KYC documents and registration data may be shared with third-party identity verification service providers who assist bj995 in verifying player identities and ages in compliance with applicable regulations. These providers operate under strict data processing agreements.
  • 4Law enforcement and regulatory authorities — bj995 may be required by law to disclose personal data to government agencies, financial regulators, police, or other law enforcement bodies. We will only make such disclosures where we are legally obligated to do so, and we will not disclose more data than is required to satisfy the legal obligation.
Important: bj995 will never share your personal data with advertisers, data brokers, marketing companies, or any other commercial third party for the purpose of targeted advertising or direct marketing without your explicit consent. If you receive unsolicited marketing communications claiming to be from bj995 through a channel you did not register with us, please report this to [email protected] immediately.

6. Payment Data and Financial Information

bj995 processes all financial transactions in Bangladeshi Taka (BDT) through mobile financial services (bKash, Nagad, Rocket, Upay) and other supported payment channels. When you make a deposit or request a withdrawal, the mobile wallet number and transaction amount are transmitted to our payment processor over an SSL-encrypted connection. bj995 does not store complete payment credentials on its own servers beyond what is necessary for transaction reconciliation and compliance record-keeping. All financial records are retained for a minimum period required by applicable financial regulations.

Players are advised to review the privacy policies of their chosen mobile financial service providers (bKash, Nagad, Rocket) for information on how those providers handle the personal data associated with transactions initiated from their wallets to bj995. bj995 is not responsible for the data handling practices of independent payment service providers.

7. Cookies and Tracking Technologies

bj995 uses cookies and similar tracking technologies to operate the Platform, maintain your session when you are logged in, and improve Platform performance. The following categories of cookies are used:

  • 1Essential cookies — strictly necessary for the Platform to function. These include session cookies that keep you logged in while you navigate the site, security cookies used to detect fraudulent access attempts, and cookies used to balance server load. Essential cookies cannot be disabled without impairing Platform functionality.
  • 2Analytics cookies — used to collect anonymised data about how players interact with the Platform, including pages visited, session duration, and navigation paths. This data helps bj995 understand usage patterns and make improvements. Analytics data is aggregated and does not identify individual players.
  • 3Preference cookies — used to remember your Platform settings and preferences between sessions, such as your most recently used payment method or notification settings, to provide a more consistent experience each time you access bj995.

You may control cookies through your mobile browser settings. Note that disabling essential cookies will prevent you from logging in to your bj995 Account and using the Platform. bj995 does not use third-party advertising cookies or cross-site tracking technologies that follow your activity outside of bj995.app.

8. Data Retention

bj995 retains your personal data for as long as your Account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically: Account registration data and KYC documents are retained for a minimum of five (5) years following Account closure, in accordance with anti-money laundering record-keeping requirements. Financial transaction records are retained for a minimum of five (5) years from the date of each transaction. Communications data (support tickets, chat logs) is retained for a minimum of two (2) years from the date of the communication.

When retention periods expire and no legal obligation requires continued storage, bj995 will securely delete or anonymise your personal data. If you request deletion of your Account and personal data before a mandatory retention period has expired, bj995 will close your Account and cease active processing of your data, but will retain the minimum data required by law until the applicable retention period concludes.

9. Data Security

bj995 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive personal data at rest, access controls that limit staff access to personal data on a need-to-know basis, regular security reviews, and monitoring for unauthorised access attempts.

While bj995 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also have an important role to play in keeping your Account secure: use a strong, unique password for your bj995 Account, do not share your login credentials with anyone, and notify support immediately if you suspect that your Account has been compromised.

10. Your Privacy Rights

As a player on bj995, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]:

  • 1Right of access — you may request a copy of all personal data bj995 holds about you. We will respond to access requests within a reasonable timeframe and provide a clear summary of the data held, the purposes for which it is processed, and the categories of third parties with whom it has been shared.
  • 2Right to rectification — if any personal data bj995 holds about you is inaccurate or incomplete, you may request that we correct or update it. Identity-related data (such as your registered name or date of birth) may require supporting documentation before it can be amended.
  • 3Right to erasure — you may request that bj995 delete your personal data. We will fulfil deletion requests where we are not legally required to retain the data. Where a legal retention obligation applies (for example, AML record-keeping), we will close your Account and minimise active processing while retaining only the minimum data required by law.
  • 4Right to restrict processing — in certain circumstances (for example, where you contest the accuracy of data bj995 holds about you), you may request that we restrict the processing of your data while the matter is being resolved. During a restriction period, bj995 will retain the data but will not actively process it beyond storage.
  • 5Right to object — where bj995 processes your data on the basis of legitimate interests, you have the right to object to that processing. bj995 will consider your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

To exercise any of the above rights, or if you have any questions or concerns about how bj995 handles your personal data, please contact our support team. We will acknowledge your request promptly and aim to resolve it fully within 30 days. For complex requests, we may require additional time and will inform you of any extension.

11. Children and Minors

bj995 strictly prohibits use of its Platform by any person under the age of 21. We do not knowingly collect personal data from persons under 21. If bj995 discovers or is notified that personal data has been collected from a person under 21, we will immediately close the associated Account, void all transactions, and delete the personal data of the underage individual as promptly as possible, subject to any minimum legal retention obligations. If you believe that a person under 21 has registered an Account on bj995, please contact [email protected] immediately.

12. Changes to This Privacy Policy

bj995 reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last updated" date at the top of the Policy and, where the changes are significant, we will endeavour to notify registered players via the Platform or by notification to their registered mobile number. The most current version of this Policy will always be available at bj995.app/privacy-policy.

Your continued use of bj995 after any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with a material change to this Policy, you should stop using bj995 and may contact support to request Account closure and deletion of your personal data, subject to applicable legal retention requirements.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how bj995 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Privacy Support Email: [email protected]
🔞 bj995 is strictly for players aged 21 and above. We are committed to protecting your privacy and ensuring a safe, responsible gaming environment for all players in Bangladesh.

Have Questions About Our Privacy Practices?

Our FAQ covers common questions about account security, data handling, and player rights. You can also review our Terms & Conditions for a full picture of how bj995 operates.

View FAQ Read Terms & Conditions